Customer Experience Manager - Operations, Logistics, Service Support

Role Overview & Executive Context

Join an expanding sales team representing premier document management technologies from a MAJOR OEM selling the best product line in the DOCUMENT MANAGEMENT industry. Responsible for the overall management of the Branch service organization, as well as all the logistical support for the branch he/she supports. With the main objective of creating an exceptional customer experience through onsite visits, customer engagement & staff customer service development. 7-10 years’ field service industry experience with a strong understanding of operational, financial and sales elements of the business model. 3 years of operational / office management experience in the office equipment industry. 3-5 years’ experience in supply chain management. 3-5 years’ experience in warehousing, delivery services, inventory coordination or related fields. 5+ years previous management or supervisory experience. Associate degree (A. A.) or equivalent from two-year College or technical school, or equivalent combination of formal education or technical instruction. Net+ certification strongly desired. Prior SAP experience a plus. Must possess strong communication skills, mechanical aptitudes would be a plus. Proven ability to manage budgets, control costs and analyze cost to revenue ratio for new initiatives. Knowledge of Windows & Microsoft Office software. Very competitive salary, commissions, bonus. Full benefits, retirement, expenses. This is a high six figure income opportunity. Full benefits, retirement, expenses.

Key Responsibilities

• Drive strategic growth, client acquisition, and key account management for Customer Experience Manager - Operations, Logistics, Service Support functions.
• Evaluate market opportunities, conduct client discovery, and present enterprise solutions.
• Collaborate with cross-functional leadership to ensure seamless operational execution and client retention.
• Establish and report key performance metrics directly to senior executive stakeholders.

Required Qualifications & Leadership Experience

• 3+ years of proven track record in Customer Experience Manager - Operations, Logistics, Service Support or equivalent industry domain.
• Demonstrated success in revenue generation, client relationship building, or technical operations.
• Exceptional consultative communication, negotiation, and executive presentation capabilities.
• Bachelor degree or equivalent professional credential.

Executive Compensation & Benefits Package

• Competitive base compensation + uncapped performance bonus / commission structure
• Comprehensive medical, dental, and vision health coverage
• 401(k) retirement plan with employer matching
• Flexible hybrid work environment & professional development allowance